We design and deliver consultation and engagement processes for decision-makers.

Established in 2004, our firm specializes in making large, complex, multistakeholder projects constructive and manageable. In all our projects, we work to ensure that engagement results in influenceWe strive to integrate engagement with technical work, delivering processes that are meaningful for participants and insightful to decision-makers. We do this by:

  • Designing, facilitating, and documenting consultation processes and meetings.
  • Helping develop consultation materials (like invitations, presentations, display panels, discussion guides, and websites).
  • Coordinating the logistics of events (by booking venues, managing audio and video gear, and maintaining contact databases).
  • Leveraging interactive, fun activities as consultation tools (like neighbourhood walking tours and youth-specific workshops).
  • Coordinating and implementing communications and promotional strategies (including social and digital media outreach).

Our office is in the Centre for Social Innovation in The Annex, downtown Toronto. 


Our Principles


Openness and Inclusivity

We make sure that participation is open to any member of the public or other stakeholder groups that want to be involved. 

Accountability

We provide accurate, timely information and demonstrate how it has made use of input received from participants.

 

Flexibility

We ensure the consultation process accommodates the needs of participants, taking into account their different areas of expertise, geographic distribution and availability.

Clarity

We provide well defined objectives for, and limits to, consultation and active participation. We also work to provide clarity about the roles and responsibilities of all participants.

 

Coordination

We work to connect and coordinate the consultation process with any other relevant concurrent consultation processes.

Timeliness

We begin consultation as early as possible to allow a greater range of opportunities and issues to emerge and to increase the chances of successful issue resolution in implementation.


Our Clients


ArtReach | Build Toronto | Canada Council for the Arts | Canada Lands Company | Canadian Urban Institute | Carnegie Library of Pittsburgh | City of Boca Raton | City of Hamilton | City of Kingston | City of London | City of Mississauga | City of Toronto | Enterprise Community Partners |  Federation of Canadian Municipalities | Humber Arboretum | Jane’s Walk | Metrolinx | Montreal Protocol on Substances that Deplete the Ozone Layer | Norfolk Redevelopment and Housing Authority |  Nova Scotia Community College | Ontario Arts Council | Ontario Ministry of Children and Youth Services |  Ontario Ministry of Culture and Tourism |  Ontario Ministry of Transportation |  Ontario Place | Operation Springboard | People for Education | Providence Community Housing | Region of Halton | Region of Waterloo | Town of Oakville | Town of Pickering | Toronto Lands Corporation | Tuzla Canton, Bosnia | University of Guyana | Waterfront Toronto | Yonge Dundas Square |  25 in 5 Poverty Reduction Campaign